Diagnostics
A structured diagnostic to help identify the possible cause of an issue with your console. Because internal components vary by model and symptom, an in-person inspection may be needed for an accurate diagnosis.
Common symptoms
- Intermittent issues that are hard to describe
- Multiple symptoms happening at once
- You're not sure what service you need
What the service may include
- Console intake and symptom review
- Visual and functional inspection
- Recommended service options
Service process
- 1Book a diagnostic appointment
- 2Console inspection and testing
- 3Written summary of findings
- 4Recommended next steps
Price
$25
Estimated turnaround
Confirmed at intake
What diagnostics costs
- Flat $25 to inspect the console and tell you what is actually wrong.
- You get the findings and your options in writing — no obligation to book the repair.
Payment is handled securely through Square at the time of service.
FAQ
What consoles do you service?
Level Up Console Care services PlayStation, Xbox, and Nintendo Switch systems, including current and recent-generation models. If you're not sure whether your console is supported, please contact us before booking.
How do I book an appointment?
Appointments are booked through our secure Square booking system. Use the Book a Service button anywhere on this site to view available times and reserve your appointment.
Do you offer free diagnostics?
Please contact Level Up Console Care for current diagnostic details. Diagnostic offerings can change and are confirmed at the time of booking.
How much does console repair cost?
Our most-requested services have flat pricing: HDMI port repair is $55, a deep console cleaning is $60, and a diagnostic is $25. Anything outside those is quoted after the diagnostic, and no work starts until you approve it.
Does the $25 diagnostic go toward the repair?
The $25 diagnostic covers the inspection and a written summary of what we found and what your options are. Ask when you book — whether it applies toward a repair is confirmed at the time of intake.