FAQ
Frequently Asked Questions
What consoles do you service?
Level Up Console Care services PlayStation, Xbox, and Nintendo Switch systems, including current and recent-generation models. If you're not sure whether your console is supported, please contact us before booking.
How do I book an appointment?
Appointments are booked through our secure Square booking system. Use the Book a Service button anywhere on this site to view available times and reserve your appointment.
Do you offer free diagnostics?
Diagnostics are a flat $30 fee, which helps cover the time required to inspect and identify the issue. If you proceed with the recommended repair, that fee may be applied toward the repair total.
How much does console repair cost?
Common pricing: diagnostics $30, deep console cleaning starting at $80, PS5 and Xbox HDMI port repair $120, overheating and shutdown service starting at $100, fan replacement from $70 labor only, and controller stick drift from $60. Anything else is quoted after a $30 diagnostic, and no work starts until you approve it.
Does the $30 diagnostic go toward the repair?
The $30 diagnostic fee helps cover the time required to inspect and identify the issue. If you proceed with the recommended repair, the diagnostic fee may be applied toward the repair total.
How long will my console service take?
Turnaround depends on the console, the service, and current appointment volume. An estimated timeframe is discussed at the time of intake.
Do you guarantee repairs?
Because every console and issue is different, repair outcomes cannot be guaranteed. Any post-service policies are shared with you at the time of intake.
Where are you located?
Level Up Console Care is based in Sanford, Florida and serves Central Florida on an appointment basis. A physical residential address is not listed publicly — appointment location details are shared with booked customers.
Do you charge extra for mobile service?
Level Up Console Care is a mobile repair service. Local mobile service is included for customers within our primary service area, and additional travel fees may apply for locations outside our standard service area. There is a $75 minimum service total for mobile appointments.
How much is controller stick drift repair?
A single stick drift repair is $60, and both sticks on one controller is $90. Bringing more than one controller gets bundle pricing: 2 controllers $110, 3 controllers $150, and 4 controllers $190. Final pricing may vary depending on the controller model and condition.
Do you offer pickup and delivery?
Please contact Level Up Console Care to ask about current appointment and drop-off options. Availability may vary.
How do I pay?
Payment is processed securely through Square at the time of booking or service.
Do you provide before and after photos?
When applicable, customers can receive visual documentation of the cleaning or service work performed on their console.
Can I contact you before booking?
Absolutely. Use the Contact page to send a message describing your console problem and we'll follow up with next steps.